Service and subscription Overview #

Fixwebsite offers 3 types of maintenance services and the services and subscriptions are on a per-site basis:

1. Ongoing
2. On-demand and
3. One-off task

Ongoing maintenance service is based on recurring yearly or monthly subscription basis but without contract. That is, clients do not have any fixed service duration commitment and may cancel the subscription at any time. Subscriptions can be paid monthly or yearly in advance. Longer payment terms offer significant price reductions.

On-demand maintenance service comprises 9 tasks as a bundle and is required to purchase directly from the website payment method powered by Stripe. One on-demand maintenance requests comprising 9 tasks usually take 20-25 hours.

One-off tasks are grouped in various categories comprising variable task requests. This is one-off single task required to be bought from the website payment method powered by Stripe.

Subscriptions are on a per-site basis, and can be enabled as follows:

1. Add the website to your fixed.net account.
2. Click the Upgrade button under the website screenshot.
3. You will see the option to purchase an individual task credit, or to start a subscription.
4. After making your choice, you will be prompted to add a card and to make a payment.
5. Subscriptions are effectively immediately

Managing Subscriptions #

Subscriptions can be cancelled at any time. They will expire at the end of your payment period. There are no refunds for unused time.

1. Navigate to My Account (Direct Link) and click the billing tab.
2. You will see your subscriptions listed.
3. Press Cancel by the subscription you would like to cancel.
4. Confirm the cancellation by entering the verification code.

Subscriptions can be reactivated leading up until the expiry date.

Multi-site discounts #

We offer tiered discount levels for multiple websites. These begin at 4 websites, where the discount level is 25%, essentially giving you your fourth subscription for free.