Malware Cleanup #
Posted 28th January, 2019
When clearing up a hacked website (for instance removing malware), we require that the user signs up for our subscription service. This is only marginally more expensive, but allows for unlimited tasks to be created.
Why do we require a subscription? #
Removing malware is only part of the job. We also need to deal with the source of the problem. Your existing site will need to be updated. If you are running WordPress, that includes the Core, the Plugins and the Themes. Sometimes we’ll have to remove an old plugin and find a replacement for you.
Offering a malware cleanup by itself is an inefficient way to clean a website, because it may return. By requiring that users sign up for a subscription (which can be cancelled straight away) it enables us to prevent the issue from re-occurring.