This is a requirement for everybody we hire on our support team no matter where in the world they’re from. We only provide support in English for the time being so vetting English language skills during our hiring process is a huge focus.
Our team is 100% remote so we can attract the best talent from around the world. That means for some members of our team, English is not their first language. This does result in small mistakes every once in a while. We’re all only human!
Overall, everyone on our team has a strong grasp of the English language and with tools like Grammarly for additional support, all the 24/7 support we provide is professional, effective and has our flair of personality.