FAQ
FAQ
- How does onboarding work?
- How do I securely send you my login credentials?
- What if I have multiple (2+) sites that need to be managed?
- There are plenty of website service providers out there. Why should I work with you?
- Do you offer non-profit (501c3) pricing?
- Will you help me get started with my WordPress maintenance package?
- How do I submit a support ticket or website edit request?
- What’s included in your 24/7 unlimited website edits? What’s not included?
- Do you really offer unlimited edits?
- What are your usual response time and resolution time?
- Can you do one-time edits while I am on a Maintenance Plan?
- Will your support services involve troubleshooting conflicts directly with plugin/theme companies, live chatting with hosting when they’re having issues, etc?
- Do you offer phone or livechat support?
- Can you build my website for me?
- How do I login to my ticket dashboard?
- How long after I sign up can I send in my first website edits?
- Do you offer one-time edits?
- Do you offer custom development?
- Can I use Shifting Cube’s subscription alongside other developers or freelancers?
- How does 24/7 monitoring of my website(s) work?
- How does emergency support work?
- What hours do you keep?
- What kind of security coverage do you provide?
- Do you clean up malware (and/or my hacked website)?
- How does your team ensure my data is secure?
- How do you speed up websites?
- Can you guarantee that my website will load in less than 2 seconds under your maintenance plan?
- Can you help me migrate to a faster host?
- Do you offer one-time speed optimization services?
- Do you provide SEO services?
- How do you perform plugin, theme and core file updates?
- Why do you perform plugin and theme updates weekly, not daily?
- Will you update my site’s or server’s PHP version?
- What counts as advanced functionality that requires the Perform Plan?
- Do you manage WooCommerce websites?
- Do you manage WordPress Multisite networks?
- Do you manage staging sites in addition to live sites?
- If my website accepts payments, does it absolutely require your Perform Plan or higher?
- Do you manage membership websites?
- Does my website require a Custom Plan or Custom Pro Plan?
- How does custom package pricing work?
- Does everybody on your team speak proficient English?
- What hours does your team keep?
- Does WP Buffs simply outsource work overseas?
- Do you work with NSFW websites?
- How does Shifting Cube help me grow my business or website?
- There are plenty of WordPress website management companies out there. Why should I work with WP Buffs?
- Do you recommend any partners for work not covered under WP Buffs website management subscriptions?
- Can I sign up with Shifting Cube regardless of what hosting provider I’m using?
- Do you manage my hosting environment as part of my care plan?
- Do you have to move my website hosting to implement a website management subscription?
- Do you manage sites hosted with AWS?
- Can I upgrade, downgrade or cancel my website management subscription?
- Is Shifting Cube GDPR-compliant?
- Can we start with a monthly plan and then move to a yearly plan when we’re comfortable to take advantage of the discount?
- Do you offer refunds?
- Can I sign up for a care plan even if I have other developers working on my websites regularly?
- What premium plugins do you offer as part of your care plans?
- What happens to the premium plugins if I cancel or downgrade my subscription?